Terms of withdrawal or revocation
Reasons for which you are interested in the return of the total or part of the order: -
- One or more of the products received do not correspond to the order. Seller error -
- One or more of the products are not what I wanted but they are the orders. Buyer error -
- One product does not work properly. It looks broken or broken. In the warehouse, the cause will be determined and will decide who should bear the expenses. -
- The package is broken / damaged / wet / etc ... and is not accepted. It must be recorded on the delivery note and take pictures of it.
When you receive your order, if you notice that what you receive is not exactly what you want, you have a period of 14 days, from the date of receipt to execute the right of return.
To request the return you must complete the corresponding request explaining the reasons for it that you will find in the My Account section and send it to firstname.lastname@example.org. It will be answered by assigning a number to the request.
In case the application is accepted:
- If the buyer is in error, the shipping costs are paid by the buyer and will not be refunded (according to Law of 1/15/96 number 7/1996)
- If the error is of the seller, he will be in charge of ordering the collection of the package and the expenses will be at his expense.
- If the package / products have been damaged during transport, the latter will be responsible and in order to be able to demand responsibilities it is essential that the NO acceptance of the delivery note and that there are graphic documents be recorded on the delivery note.
For a return to be accepted it is essential that the product is in PERFECT CONDITIONS and in its ORIGINAL PACKING.
Send the product together with the accepted request and once we receive the merchandise in our warehouse, and after checking the status of the same, we will proceed to refund the amount remaining as a balance in your favor for the next purchase.
Please make sure that the product you buy is the one you want.
Returns requested after one week from receipt of the order will be deducted, if authorized, 20% of the total management. The maximum period for receipt of the material for payment is 1 month from the date of purchase, as long as they arrive in perfect condition, both product and packaging. If you have more questions you can send an email to email@example.com
All returns must be sent to:
A.M. GUALBA S.L. / sinolor.com
P.I. Gualba de Baix
Cami de la Mota 24 nau 6
08474 GUALBA - SPAIN